Situation in production
Incoming material does not meet requirements
A batch deviates at incoming inspection, or causes problems only in production.
What happens
Material or components from a supplier deviate at incoming inspection, or cause problems only in production.
What should apply
Incoming material should meet the requirements agreed with the supplier.
Why it is difficult
- It is not always clear whether the problem lies in the material or in your own process.
- Supplier certificates are not always linked to the batch they apply to.
- A complaint needs evidence that the supplier can understand and act on.
The context that is needed
- Lot or batch
- The supplier certificate
- The result of the incoming inspection
- Which orders have used the batch
- The supplier's earlier deliveries
Where does the batch lose its link, from delivery to complaint?
Illustration- 01
DeliverySupplier
Who: Supplier
Where: Batch with the supplier certificate
Context lost · The certificate is not linked to the batch it applies to.
- 02
Incoming inspection
Who: Quality
Where: Inspection against agreed requirements
- 03
Quarantine or release
Who: Quality
Where: Decision on the batch
Context lost · It does not show which orders have used the batch.
- 04
Production
Who: Production, operator
Where: Orders that use the batch
- 05
Outcome
Who: Quality, engineering
Where: Measured values and deviations per order
Context lost · It is unclear whether the problem lies in the material or in your own process.
- 06
ComplaintSupplier
Who: Quality
Where: Evidence for the supplier
Same situation, different questions
Who needs to know what
The same event looks different depending on which decision you have to make.
The same evidence for everyone
- Lot or batch
- The supplier certificate
- The result of the incoming inspection
- Which orders have used the batch
- The supplier's earlier deliveries
Asks
"Is it the batch or our own process?"
Decides
Quarantine the batch, file a complaint or release.
Asks
"Which orders are affected, and can we keep running?"
Decides
Whether production should be rescheduled.
Asks
"Is this a recurring problem with the supplier?"
Decides
How the supplier should be followed up.
What may follow
- 01Quarantine the batch
- 02File a complaint with evidence
- 03Inform production
- 04Follow up the supplier
Where Rektron can help
What is available today
Eyesight supports incoming inspection with instructions and results.
Do you recognise the situation?
Tell us what it looks like where you are, and we will go through what is needed to handle it.