Support
How can we help you?
Our support team is here to resolve your issues and help you develop your operations. Your satisfaction as a customer and the availability of our systems are our top priorities.
Contact support
To register a support case, call us on 08 29 56 50, send an email to support@rektron.se or fill in the form.
Support is open Monday to Friday 09:00 to 16:00. We are closed on public holidays, and the day before a public holiday we close at 12:00.
Remote support
When asked by our support technician, you can download TeamViewer to enable a connection to our remote support service.
Frequently asked questions
How and when can I reach Rektron Support?
Our support is open on weekdays between 09:00 and 16:00 unless otherwise specified in your agreement. You can reach us via our contact page, by phone +46 8 29 56 50, or at support@rektron.se.
What help can I get from Rektron Support?
We help you if you encounter technical issues with our solutions or have questions about them. For other enquiries, please contact sales@rektron.se.
How quickly do you respond?
We respond as quickly as we can on weekdays between 09:00 and 16:00; we typically get back to you within 24 hours.
How do I mark a case as urgent?
Write "URGENT" or similar in the subject line and we will prioritise the case.
Can I book an appointment with a support technician?
Absolutely. Contact our support and we will find a suitable time together. The hourly rate is SEK 1,500/h.
Can I get on-site help?
We can of course come to your premises and assist you. We prefer to handle simpler support cases via TeamViewer, but contact us and we will find a suitable solution.