Support
Frequently Asked Questions
Here we have compiled the most common questions and answers. If you cannot find the answer, you are of course welcome to contact us with your questions or comments.
How and when can I reach Rektron Support?
Our support is open on weekdays between 09:00 and 16:00 unless otherwise specified in your agreement. You can reach us via our contact page, by phone +46 8 29 56 50, or at support@rektron.se.
What help can I get from Rektron Support?
We help you if you encounter technical issues with our solutions or have questions about them. For other enquiries, please contact sales@rektron.se.
How quickly do you respond?
We respond as quickly as we can on weekdays between 09:00 and 16:00; we typically get back to you within 24 hours.
How do I mark a case as urgent?
Write "URGENT" or similar in the subject line and we will prioritise the case.
Can I book an appointment with a support technician?
Absolutely. Contact our support and we will find a suitable time together. The hourly rate is SEK 1,500/h.
Can I get on-site help?
We can of course come to your premises and assist you. We prefer to handle simpler support cases via TeamViewer, but contact us and we will find a suitable solution.
Didn't find the answer to your question?
Contact our support team and we will help you.