Roles
Same situations, different questions
The operator, quality, production and management meet the same events but need different answers. Choose the role closest to yours.
6 roles
Which role is closest to yours?
Each role is described by the questions it asks, the decisions it makes and the situations where the questions come up.
Roles and situations
Where the questions come up
The table shows in which situations each role has its own question. Choose a column for the role or a row for the situation.
| Situation | Operator | Quality | Production | Engineering and planning | IT | Management |
|---|---|---|---|---|---|---|
| Values creep towards the limit | Operator: Does the part pass, and should I adjust now? | Quality: Is the process still stable and capable? | Production: Will this lead to a stop or scrap if nobody acts? | Engineering and planning: Why is the tool behaving differently, and should the change interval be adjusted? | No question of its own | Management: Does this recur on more machines, and what does it cost in scrap and stops? |
| A part measures outside tolerance | Operator: Should I measure again, stop the machine or call quality? | Quality: How many parts are affected, and is it the measurement or the process? | No question of its own | Engineering and planning: Is this a one-off or a change in the process? | No question of its own | No question of its own |
| Two operators, same part, different values | Operator: Am I measuring the right way? | Quality: How much of the variation comes from the measurement? | No question of its own | Engineering and planning: Does the measurement method or the fixture need to change? | No question of its own | No question of its own |
| The machine is down | Operator: Why did the machine stop, and what should I enter? | No question of its own | Production: Where do we lose the most time, and what should be fixed first? | Engineering and planning: Is the same reason recurring? | No question of its own | Management: Do the stops affect deliveries and capacity? |
| Changeover to the next part | Operator: Is everything done, and is the first part approved? | Quality: Has the first-piece inspection been done and documented? | Production: How long do changeovers take, and where does the time go? | No question of its own | No question of its own | No question of its own |
| The customer wants to see the requirement was met | No question of its own | Quality: Can we show that the requirement was met for this particular order? | No question of its own | No question of its own | IT: Where is the information, and is it connected? | Management: How confident are we that we can answer the customer? |
| Incoming material does not meet requirements | No question of its own | Quality: Is it the batch or our own process? | Production: Which orders are affected, and can we keep running? | No question of its own | No question of its own | Management: Is this a recurring problem with the supplier? |
| Quality work rests on a local system and a few key people | No question of its own | Quality: What do we need to keep from what we have today? | No question of its own | No question of its own | IT: What do operations, security and integrations look like in a new setup? | Management: How vulnerable are we if a key person leaves? |