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    Situations in production

    The same event looks different to the operator, quality, production and management. Here we describe common situations: what happens, what should apply, and which questions need answers.

    8 situations

    Choose the one that resembles your everyday work

    Each situation describes the course of events, what should apply, which decisions need to be made and which solutions and concepts belong to it.

    Roles and situations

    Who needs answers in which situation?

    A situation rarely affects just one role. The table shows which roles have their own question in each situation. Choose a row for the situation or a column for the role.

    Which roles have their own question in which situation
    SituationOperatorQualityProductionEngineering and planningITManagement
    Values creep towards the limitOperator: Does the part pass, and should I adjust now?Quality: Is the process still stable and capable?Production: Will this lead to a stop or scrap if nobody acts?Engineering and planning: Why is the tool behaving differently, and should the change interval be adjusted?No question of its ownManagement: Does this recur on more machines, and what does it cost in scrap and stops?
    A part measures outside toleranceOperator: Should I measure again, stop the machine or call quality?Quality: How many parts are affected, and is it the measurement or the process?No question of its ownEngineering and planning: Is this a one-off or a change in the process?No question of its ownNo question of its own
    Two operators, same part, different valuesOperator: Am I measuring the right way?Quality: How much of the variation comes from the measurement?No question of its ownEngineering and planning: Does the measurement method or the fixture need to change?No question of its ownNo question of its own
    The machine is downOperator: Why did the machine stop, and what should I enter?No question of its ownProduction: Where do we lose the most time, and what should be fixed first?Engineering and planning: Is the same reason recurring?No question of its ownManagement: Do the stops affect deliveries and capacity?
    Changeover to the next partOperator: Is everything done, and is the first part approved?Quality: Has the first-piece inspection been done and documented?Production: How long do changeovers take, and where does the time go?No question of its ownNo question of its ownNo question of its own
    The customer wants to see the requirement was metNo question of its ownQuality: Can we show that the requirement was met for this particular order?No question of its ownNo question of its ownIT: Where is the information, and is it connected?Management: How confident are we that we can answer the customer?
    Incoming material does not meet requirementsNo question of its ownQuality: Is it the batch or our own process?Production: Which orders are affected, and can we keep running?No question of its ownNo question of its ownManagement: Is this a recurring problem with the supplier?
    Quality work rests on a local system and a few key peopleNo question of its ownQuality: What do we need to keep from what we have today?No question of its ownNo question of its ownIT: What do operations, security and integrations look like in a new setup?Management: How vulnerable are we if a key person leaves?
    The role has its own question in the situationNo question of its own described