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    Management Training: Capability and Process Control

    An opportunity for owners and management to discuss the cost of poor quality together with the leadership team.

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    As an owner or member of management, this course is an invaluable opportunity to discuss the cost of poor quality together with your manufacturing company's leadership team - or with management in purchasing or R&D.

    You gain insight into how to get the most out of capability studies and control charts in your processes. We focus on background, economics, customer and ISO requirements, capability indices and the resources needed to implement the methods.

    Target audience

    Management.

    The subject

    What the course is about

    How do the parts of quality assurance fit together?

    Illustration

    Quality assurance is a cycle: plan the controls, do the work by the instruction, check the result and act on it. The evidence in the middle is what shows that the work was done.

    Step by step

    • Plan: requirements, risks and controls are defined.
    • Do: the work is done by the instruction.
    • Check: the result is measured and compared with the requirement.
    • Act: deviations are corrected and what you learn goes back into planning.
    • The evidence documents each step.

    Outline

    Agenda

    1. 01Background
    2. 02History
    3. 03Cost of poor quality
    4. 04Capability and control charts
    5. 05Requirements, standards and customers
    6. 06Experience sharing
    7. 07Computerisation
    8. 08Implementation

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    The concepts behind the course

    Short articles on the methods the course builds on.

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